Frequently Asked Question
Below you'll find answers to the questions we get asked the most. Choose a category to quickly find the help you need.
Common questions that are asked the most are featured here
Please use our search feature to look for books, that’s what we do. You can run a search through the name of the book, the author's name, category and ISBN. So if our search feature can’t find them, we probably can’t help. Please make sure to enter the correct details (spelling wise) for the search to function properly even though we're working to make it perform better. However, if you have any particular book(s) that you're 'really' looking forward to read and it's not available with us, you can request an order through our order form or contact us at [email protected]
We are primarily based in Pokhara and as of now, all of our shipments are sent out from Pokhara and so, the delivery rates applicable are calculated from Pokhara to your city(destination). The rates are based on both time and distance. Inside Pokhara Valley - 50 Rupees. (Regardless of the weight of book(s) Pokhara to Kathmandu/Bharatpur - 100 Rupees for books up to a kg (Any weight up to a kg) And +80 Rupees for every extra kg .
For example : If the book(s) weigh 2.1 kg altogether, this would classify as up to 3 kg; 260 rupees in delivery charge(100+80+80). Pokhara to other cities - 150 rupees for books up to a kg (Any weight up to a kg) and +80 Rupees for every extra kg. For example : If the book(s) weigh 1.3 kg altogether, this would classify as up to 2kg; 230 rupees in delivery charge(150+80). Please note that the delivery charges are determined by Aramex (our delivery partners) and no extra charge is added on top of it. The weight of book(s) is calculated at checkout ( The weight for all the books on our website is entered in our database.)
Depending on the time of day your order is placed, the delivery window is: Inside Pokhara Valley: Same day ( Delivery time 11 am-6 pm) Kathmandu: 1-3 days ( Usually within 2 days) Bharatpur, Butwal: 3-5 days All other cities: 5-7 days Please note that the delivery service (Aramex) is closed on Saturdays and local holidays.
All purchased books are non-returnable and non-refundable. However, your'e eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the BooksMandala's part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping charge as well. To receive a refund, you must return your item directly to us within 7 days of the estimated delivery date and in the same condition you received it in.
For book(s) that is undelivered and/or unclaimed by the customer from the courier company and the returned to BooksMandala, the redelivery cost for the book(s) is borne by the customer. After an order has been confirmed, we provide our customers with a tracking code to track the order. You can use the tracking code to see its status or reach out to us by email:
[email protected] , social media or by calling us.
Our only physical outlet as of date is based at Lakeside, Pokhara. However, we provide delivery services to major cities of Nepal and overseas. (Delivery Charges incur, based on the location and the size of the book(s).
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