FAQs

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Discount Code Related Questions
Q. How come my discount code is not working?
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All discount codes are time/event specific and are to be used within the time intended for promotion. Please check with the source to see what the time frame is for the discount code you were given.

Q. Why can’t I apply more than one discount codes on my order?
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Unfortunately, we cannot accept more than one discount codes per transaction on our website. If you have more than one discount code that you would like to apply, you will need to place more than one order in order to apply the discounts.

Q. What discounts do you offer?
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Time/ Event specific discount codes are announced at our website and social media channels.

Other discount deals are as mentioned in the deals section of our website.


Please note that discount coupons can not be applied to the books in our 'deals' section. 

Order Related Questions
Q. What methods of payment do you accept?
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Books Mandala accepts payments through all major payment gateways in Nepal such as esewa, khalti and imepay. There's the options for Bank Transfer and also for Cash (on delivery) for cities Kathmandu and Pokhara.


For International purchases, we accept payments via PayPal.

Q. When is my order shipping? Can I track it?
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For deliveries outside of Pokhara Valley, there is an email notification sent to your email when the order ships out from Books Mandala. Within this email, will be instructions on how to track the delivery of your order.  There will also be a direct link that will transfer you to the specific delivery company's webpage for further detail.

Q. How long does it take for me to receive my order?
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It depends on the place the order is going to. 


Deliveries are usually done within the same day inside Pokhara Valley. A It generally takes 2 to 3 business days from the day you place the order online to when it arrives for Kathmandu Valley and 4 days to a week for other cities. 


For International shipping, it takes 7-10 business days.


You will be able to track your order status on the email notification that has instructions on how to track the delivery of your order.

Q. Can I request a specific delivery date and time?
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Unfortunately, deliveries are made by third parties courier services and specific delivery date and time cannot be preset or requested.

General Questions
Q. Where is Books Mandala based at ?
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We are based at these locations:

  1. Gairidhara, Kathmandu
  2. Lakeside, Pokhara

Q. Do you franchise stores ?
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We wholly own our stores and do not have plans to offer franchise opportunities at the moment.

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