Difficult People Made Easy: Practical Advice for Handling Toxic People and Difficult Situations

Your people problems CAN be solved.

You re a competent professional. You excel at the technical side ofyour work. But so far no-one has taught you how to handle difficultpeople or toxic team dynamics. That s where this book comes in.

Difficult People Made Easy explains how you need to THINK andSPEAK when faced with a difficult colleague. Then it revealsspecific words and actions you can use.

Set firm boundaries on what you will and won t take from aggressive or spiteful people.

Avoid using words which trigger defensive reactionsfrom others.

Look and sound confident no matter who you redealing with."